The American Chamber of Commerce Luxembourg (Amcham) has great pleasure in inviting you to a luncheon with our guest speaker Mr Benoît Kuborn, a native of Luxembourg and has an extensive background in the luxury & upscale hospitality business in seven countries & on three continents. The lecture will be illustrated with concrete examples from his international five star hotel experience.
Founder of Kuborn & Partners specializing in training & consulting in the hospitality & the service industries, with the aim to optimize the guests / passengers / clients / patients or visitors satisfaction.
He delivers training on Service Excellence & Customer Experience and also on Sales Excellence. He is teaching hotel management in the MBA program at the Champagne School of Management.
His main clients in the hospitality & travel industry include Hyatt & Lotte in Russia, Fairmont in Azerbaijan, Radisson and Relais & Châteaux in Slovenia, Kiev International Airport, Luxair (Luxembourg Airlines), LuxAirport (Luxembourg airport) or the Mondorf Thermal & Wellness Centre in Luxembourg.
His clients in the banking & financial sector include PWC, EY, BIL, Citi, Degroof Petercam, Catella, Kneip…
From InterContinental Hotel in Luxembourg to Kempinski Hotel in N’Djamena (Chad), from Slovenia to Pakistan & in Kiev at the Opera Hotel, Benoît has always focused on creating highly effective guest service teams & a customer centric organization.
Benoît will share with us his ingredients of his recipe for success to provide an authentic five star service.
- The three fundamental elements
- Guest feedback is gold
- Walk in the shoes of your guest / visitor / passenger / client
- My colleagues are also my customers
- How to move from good to excellent
Today, his clients and the participants to his training sessions & lectures are conveying a similar message : «Benoît really makes an impact with his passion for excellence & with his ingredients of his recipe for success».
12.00 – 12.20 Registration and networking
12.20 – 13.10 Lunch
13.15 – 13.45 Presentation
13.45 – 14.00 Q & A
Thank you for joining us.
The cost of the luncheon is 50.00 EUR for members and 60 euros for non-members. A no-show policy will be enforced – that is, if you register but do not attend, there will be a penalty charge for the total amount. If your plans change and you cannot attend, please cancel before 12:00 (noon) the Friday before the luncheon, or you may have a colleague attend in your place. Thank you in advance for your understanding.
Purchase tickets
If a member invites and hosts non-members, the member has the option to purchase all of the tickets at the member fee price.
5 Star Customer Service
February 4, 2019
11:00 am - 1:00 pm